Stepping up

23 May

For the spring internship at ABT I interned under Fallon Sullivan, Assistant Manager of Patron Services. Working with Fallon meant that I would help keep track of all orders taken and oversee all ticket information for donors $1,200 and up. These donors included VIP’s, board members and over 1,000 patrons and prospects.

For the first few weeks Fallon wanted to inform me of all that she does and what I would help her with during my time. I started with inputting all the subscriptions for the members we currently have into Raiser’s Edge. Soon Raiser’s Edge would become my best tool while working in Patron Services. The next big task at hand was creating single ticket and exchange orders for members as ABT’s Spring Season approached. My job was to make sure the single ticket and exchange orders were logged three different ways; in an Excel order tracking sheet, in separate single ticket and exchange folders, and physical copies of the orders. At the beginning I was a little confused with the system, but as the weeks went on I started to understand Fallon’s plan. Another assignment of mine was to take care of the tickets sent over from the MET. I had to make sure the tickets matched the selected seats, date and time before I entered them in Raiser’s Edge and before they were mailed.

My ability was put to the test when Fallon traveled with the company and some members on a trip to Hong Kong. For two weeks I had to make sure I kept single tickets and exchange orders up-to-date, handle all calls that came in for Fallon, and email Fallon daily with orders taken from the membership and development department. Fallon prepped me by explaining my assignments thoroughly, she laid out the necessary folders needed to keep track of all incoming orders, and adding Brain from the membership department as additional help. Handling Fallon’s calls was the most difficult part during her two week absence. Members and nonmembers would call and ask questions I wouldn’t have the answers to, thankfully Brain was there to help. I was able to go to Brain or other members in development to get the appropriate answer and relay it back to the callers. My biggest concern was making sure the caller left with their questions answered or needs attended to.

After Fallon’s trip to Hong Kong, it was crunch time because the Spring Season was quickly approaching. This was by far my favorite part of working in Patron Services. I could feel the energy shift in the building during this time. Sitting in on a development meeting with the Executive Director, Kara Medoff Barnett, I was able to see how membership, development and special events worked together to stay on top of assignments for the Spring Season. Also walking by the studios and seeing the dancers rehearse was a great treat as well. Overall, my experience with Patron Services was very fulfilling.


Make Griffith

Patron Services Intern

Spring 2018

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