Membership During a Pandemic

6 Aug

This summer, I have learned more about membership, development, ballet, and nonprofits than I ever thought possible, even while working from home!

One of my main tasks during my internship was managing the Membership email account through answering questions from donors. At first, it was very challenging to find the answers to questions that puzzled me as well, but thanks to the support of my mentor Alex, as well as the rest of the membership team, soon I was able to respond quickly and confidently. I was touched by messages from donors expressing how much they loved ABT, and how they wanted to support us during this challenging time. Through answering these emails, I was able to not only enhance my customer service skills, but also to really discover the importance of ABT and our relationships with loyal supporters.

I also had the opportunity to work on a few creative projects with the other Membership intern, Sam J. Together we were able to create a social media calendar to revamp the Junior Council Instagram, and also produced membership one pagers that could be distributed to prospective donors virtually.

During my time at ABT, I have been able to witness the entire company shift and transform to deal with the unexpected. I can truly say I am proud to have been even such a small part of this organization, and I will remember my time learning about membership during a pandemic for many years to come.

 

Samantha Laurelli

Membership Intern

Summer 2020

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